Frequently Asked Questions (FAQ)

What is the legal age for gambling in NZ?

The legal age to gamble in land-based casinos across NZ is 20, and this law applies to online gambling too. However, most international online casinos accept players who are above the age of 18. Some of them accept only those players who are above the age of 21.

What are the advantages of playing at NZ online casinos?

There are many advantages of playing at NZ casino sites, and here are some of them:
• Playing at online casinos saves you the cost of getting dressed and travelling to a land-based casino.
• Online casinos offer generous new player bonuses.
• You can play games in the free, fun, or demo mode only at online casinos.
• Online casinos offer thousands of pokies, table & card games, video poker games, live dealer games, and instant win games from multiple software providers.
• Online casinos run lucrative tournaments and promotions and offer generous loyalty rewards.
• Top-rated online casinos are also mobile-friendly.

Is it safe to play at online casinos?

As long as you stick to our list of recommended NZ casino sites, you are safe and secure. Before signing up at an online casino, make sure that it has a valid license.

How do I find out whether an online casino is licensed?

Scroll down to the footer of the online casino website and look for the logo of licensing jurisdictions such as Malta, the UK, Alderney, Gibraltar, and others.
If you cannot find such a logo, look for the required licensing information in the online casino’s terms & conditions or the About Us page. Or ask a customer support agent about it.
To double check, visit the official website of the licensing body and see if the online casino is on their list of licensees.

How do I deposit money at an NZ online casino?

NZ casino sites offer a wide range of payment methods such as Visa & MasterCard credit/debit cards; electronic wallets such as Neteller, PayPal, and Skrill; cryptocurrencies such as Bitcoin and Bitcoin Cash; prepaid vouchers such as PaySafeCard and Neosurf; along with local payment options such as POLi and Bank Wire Transfer.

Is it safe to use credit cards at online casinos?

Yes. Online casinos use the latest digital encryption technologies and anti-fraud measures to protect your sensitive information. If you don’t feel comfortable with using credit cards at online casinos, you can choose an anonymous payment option such as Bitcoin, PaySafeCard, Skrill, Neteller, or PayPal.

Is my money safe at an online casino?

As online casinos use the latest Secure Socket Layer (SSL) digital encryption technology and anti-fraud measures, your money and financial information is safe. Moreover, online casinos are required by law to maintain player funds in a separate bank account and not mix them with operational funds. Therefore, online casinos can give you a refund even if they shut down.

Do online casinos support NZD?

Almost all online casinos that accept Kiwi players support NZD. This means that you can deposit, play, and withdraw in NZD. However, a few casinos do not support NZD, forcing you to play in EUR, USD, or GBP. Avoid such casinos as you may have to pay currency conversion fees whenever you deposit and withdraw.

What is the minimum deposit at NZ online casinos?

It depends on the online casino. Usually, the minimum deposit amount is NZ$10 or NZ$20. It could be more or less at some casinos.

Can I use more than one deposit method?

You can use as many deposit methods as you wish, but you must remember that online casinos credit payouts to the same method you used to make a deposit. For example, you cannot deposit with a Visa credit card and withdraw to your Skrill account.

Are online casino games fair?

The games and software at licensed online casinos are fair. The best online casinos partner with well-known and reputed software providers that subject their games to several tests before releasing them into the industry.
Also, online casinos partner with third-party auditors such as Technical Systems Testing (TST), iTech Labs, and others to test and certify their games and software regularly. You can view these fairness certificates at any time at online casinos.

What does RTP mean?

RTP stands for return to player. Technically, it is the percentage of players’ bets that online casinos return to them as winnings. For example, if a game has an RTP of 96%, it means that you will get NZ$96 as winnings for every NZ$100 you wager on the game.
However, this is not a guarantee as it is just an estimate obtained as a result of several tests conducted on the games. All games with RTPs exceeding 96% are expected to give good returns.

Can I cancel my withdrawal?

You can cancel your withdrawal as long as it is in the pending stage. Reversals are impossible once the online casino has processed your payout request.

Do NZ online casinos restrict withdrawals?

Yes. NZ online casinos have strict minimum/maximum withdrawal limits in place. Your withdrawals cannot exceed a particular amount per day, week, or month. However, some online casinos raise these limits for players at higher VIP levels.

What are casino bonuses?

Casino bonuses are gifts of cash or free spins, which online casino give away to new or existing players. Bonuses are meant to attract new players and retain existing ones and give them an incentive to play.

What are wagering requirements?

A wagering requirement is a multiplier value that denotes the exact number of times players must wager their bonus amount or bonus plus qualifying deposit amount before becoming eligible to withdraw their bonus winnings.
For example, if you claim a bonus of $100 with a wagering requirement of 20x, you have to play through your bonus 20 times or a total of $2,000 before you can withdraw your bonus winnings.

What is a match bonus?

A match bonus is one of the several types of online casino bonuses. Online casinos give it away as a percentage of your deposit amount.
For example, a match bonus of 100% up to NZ$100 means that you will get 100% of your deposit amount as a bonus. If you deposit NZ$10, you will get a bonus of NZ$10, making it a total of NZ$20 in your account. You can claim up to NZ$100 as a bonus.

Do bonuses have game restrictions?

It depends on the online casino’s bonus terms. Before claiming a bonus, you must read its terms & conditions. The online casino mentions game restrictions, if any, in the bonus terms.
Usually, slots contribute 100% to the wagering requirements and table games contribute 10%. But it varies from one casino to the other.

What are free spins?

Usually, you have to wager real money to spin the reels of a slot. However, if you get a few free spins on the slot, you can use them to play the slot for free. What’s more, you can win real money prizes on your free spins.
Online casinos give away free spins as welcome bonuses or promotional offers. Free spins are subject to wagering requirements. The online casino considers your free spins winnings to be bonus money that has to be played through a certain number of times before you can withdraw it.

What is account verification?

Account verification is a legal requirement that serves the purposes of security and prevents crimes such as money laundering, fraud, and identity theft.
Account verification is referred to as Know Your Customer (KYC). Licensed online casinos start by verifying your age to make sure that you are not an underage player.
Some online casinos ask you for identification documents such as government-issued photo IDs, proof of physical address, and others when you make your first deposit. But most of them conduct the KYC procedure when you request payout for the first time.
Here is a list of the documents most online casinos will ask you to submit:
• Copies of photo identification papers such as passport, driver’s license, and others
• Copies of utility bills such as telephone bills, electricity bills, water bills, and others not older than three months to prove your physical address
• Fronts/backs of credit/debit cards used with the sensitive details blocked
• Screenshots of electronic wallet accounts to prove that they are registered in your name
• Filled and signed credit card authorization form, which you can download at the online casino if you used a credit card to fund your account
You can send photographs or scanned copies of these documents. Online casinos allow you to upload these documents to your online casino account page. Alternatively, you can email them to the online casino.
You can speed up your first payout by uploading or sending these identification documents in advance.

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